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The post-purchase experience is often where a company’s customer experience strategy delivers its greatest value. To maximise this value, commerce data solutions company Inmar Intelligence formed a joint venture with Doddle, an international provider of e-commerce solutions. The new company offers end to-end, post-purchase solutions and analytics for brands, omnichannel retailers, and pure-play eCommerce retailers.
IPPS provides frictionless delivery and returns experiences for shoppers and merchants by providing merchants with a digital, branded returns initiation portal. IPPS also leverages its national returns network and self-service returns kiosks to further enhance the customer experience, reduce costs, and improve sustainability.