Decathlon wanted to optimise costs for click-and-collect flow management. Decathlon has 300 stores in France and 1,100 internationally. The brand strives to make user experience central to its strategy.
Quadient was tasked with optimising the in-store order and collection process to improve customer experience and control the cost of in-store parcel management. The Parcel Pending Standard solution was successfully installed within 20 Decathlon stores, ranging from 75 to over 150 lockers per store.